How it works

1Getting started

1. Sign upCreate your free account with “Book a free trial”. (Section 3, T&C)
2. Tell me about your goalsA short questionnaire, about 2 minutes. It’s optional: you can skip it and fill it in later. (Section 2, T&C)
3. Take your free 50-minute trialWe get to know each other and set your goals. One free trial per student, and no obligation to buy. (Section 4, T&C)
4. Choose a packLesson packs unlock after your trial. (Section 4–5, T&C)

Already one of my students? I can unlock the packs for you without a trial. Just ask. (Section 4, T&C)

Under 18? Only a parent or guardian can buy lesson packs. For students under 14, a parent or guardian creates or supervises the account. (Section 3, T&C)

2Lesson packs

• Prices are per month at the pace shown. Each pack is a one-off payment, not a subscription: nothing renews automatically. Buy another pack whenever you want another month. (Section 5, T&C)
• 1 credit = 1 lesson of 50 minutes. (Section 5, T&C)
• Final prices: no VAT is added. The price you see is the price you pay. (Section 5, T&C)
• Pay securely through Stripe (card, Apple Pay, Google Pay) or by bank transfer (IBAN / Wise). Your lessons are added once the payment is confirmed. (Section 5–6, T&C)
• Need something different? Ask me about a personal pack, with its own number of lessons, price and validity. (Section 5, T&C)

3Booking a lesson

• Book on the Book page of this site, from my free times. (Section 7, T&C)
• Book at least 24 hours ahead, and up to 21 days ahead. (Section 7, T&C)
• Lessons last 50 minutes, on Google Meet. Each lesson uses one credit. (Section 2 & 7, T&C)
• You get an email from info@englisylessons.com with the Meet link and a calendar file. The link is in your account too. (Section 7, T&C)
• When you join, Meet may show “Ask to join”: tap it and I’ll let you in.

5Late or missed

• Running late? Message me on WhatsApp or email info@englisylessons.com before the lesson starts, saying roughly how late you’ll be. I share my number with you after you sign up. (Section 7(a), T&C)
• If you’ve told me, I wait for you. The lesson still ends at the booked time and counts as a full lesson. (Section 7(b), T&C)
• If I haven’t heard from you and you haven’t joined within 10 minutes of the start, it’s a no-show: the credit is used and the lesson isn’t rescheduled. (Section 7(c), T&C)
• Connection or device problems on your side count the same way as being late. (Section 7(e), T&C)

6If I cancel or can’t make it

• If I have to cancel, I tell you as early as possible and your credit comes back in full. (Section 7(d), T&C)
• If I’m late, you get all the time back: in that lesson or, if that’s not possible, in a later one. (Section 7(d), T&C)
• If I miss a lesson without telling you, your credit comes back and you get one extra lesson free. (Section 7(d), T&C)
• A technical problem on my side? Your credit comes back or we make up the time. (Section 7(e), T&C)
• If you can’t use your lessons because of me (I cancel, I’m away, or I have no free times for you), your expiry date moves back by the same amount of time. (Section 5, T&C)

7When lessons expire

Counted from the day you buy. A personal pack has its own validity, shown before you buy. (Section 5, T&C)

• The lessons that expire soonest are used first. (Section 5 & 7, T&C)
• After the expiry date, unused lessons are removed automatically. Lessons you've already booked are safe. (Section 5, T&C)
• Your account page shows how many lessons you have left and when they expire.
• I’ll email you a reminder 10 days before your unused lessons expire. (Section 5, T&C)
• Expired lessons aren’t refundable, except where the law says otherwise. (Section 5 & 9, T&C)

8Refunds

• You can withdraw within 14 days of buying, without giving a reason: just email me at info@englisylessons.com. I refund you within 14 days, to the same payment method. (Section 8, T&C)
• If you asked for lessons to start straight away (a tick at checkout) and then withdraw, I refund the unused lessons and keep the price of the lessons already taken, including lessons cancelled less than 20 hours ahead, at your pack’s price per lesson. (Section 8, T&C)
• Once all the lessons in your pack have been taken, the right to withdraw no longer applies. (Section 8, T&C)
• After the 14 days, I may refund unused lessons for serious reasons. Lessons already used, late cancellations and no-shows aren’t refundable. (Section 9, T&C)
• The free trial costs nothing, so there’s nothing to pay or refund. (Section 4, T&C)

All the details are in sections 8 and 9 of the Terms and Conditions.